Ticketing software allows you to establish seamless
communication and a simple interaction platform between the customers who are
requesting IT service and the IT practitioners who are supporting end-users and
fulfilling the service request. A free ticketing software centralizes the channel for receiving
IT service requests via an interactive Web portal. IT teams can benefit from
avoiding the use of disparate sources such as chat, phone, email and in-person
discussions for customer communication. Once the request is logged in the
ticketing system, IT pros communicate back to the end-user with acknowledgement
and update ticket fulfillment progress including technician assignment and
expected request fulfillment date/time. Free help desk software also converts
inbound service requests via email into help desk tickets in the ticketing
system.
Features of ticketing software:-
- Turn emails into help desk
requests.
- Customers can create tickets via
the portal.
- Our powerful API gives unlimited
programmatic access..
- Embed our sidebar widget on your
site.
- Manually enter walk-ins and
other requests.
- Enter phone calls you receive.
